Frequently Asked Questions(FAQ)
1.How to log in to TIPoT customer portal?
- Go to the TIPoT customer login page, then log in with the user name and password. If the user forgets the user name or password, the user can retrieve it through the “Forgotten your username or password?” page.
2.How to find the resources for your purchased products?
- Once log in to the portal, the user can see the purchased products. Click on the product link to access resources for the product.
3.What resources are available for the products?
- Most TIPoT products offer manual and software for using the products.
4.How to find technical support for product?
- There are several ways you can find support:
- You can search in the portal or forum with key word of the issue
- You can post a message in technical support forum
- You can send a e-mail to ask questions
5.How to share experience or ideas of using TIPoT products?
- There are several ways you can find support:
- You can share in technical support forum
- You can send a e-mail to us to share experience. We can put in into success stories if it is really good
6.How to submit bug report?
- Send email to us, we will response ASAP.
7.How to get free trials of TIPoT vLab online platform?
- When you login portal and find free trails to download.
8.How to submit other requests?
- Send email to us, we will response ASAP.
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