Customer Portal FAQ

Frequently Asked Questions（FAQ）

1.How to log in to TIPoT customer portal?

Go to the TIPoT customer login page, then log in with the user name and password. If the user forgets the user name or password, the user can retrieve it through the “Forgotten your username or password?” page.

2.How to find the resources for your purchased products?

Once log in to the portal, the user can see the purchased products. Click on the product link to access resources for the product.

3.What resources are available for the products?

Most TIPoT products offer manual and software for using the products.

4.How to find technical support for product?

There are several ways you can find support:
- You can search in the portal or forum with key word of the issue
- You can post a message in technical support forum
- You can send a e-mail to ask questions

5.How to share experience or ideas of using TIPoT products?

There are several ways you can find support:
- You can share in technical support forum
- You can send a e-mail to us to share experience. We can put in into success stories if it is really good

6.How to submit bug report?

Send email to us, we will response ASAP.

7.How to get free trials of TIPoT vLab online platform?

When you login portal and find free trails to download.

8.How to submit other requests?

Send email to us, we will response ASAP.

Inspired by the open source initiative and to offer low-cost solution with non-constrained R&D flexibility, the TIPoT platform is developed based on free open source software, with the following notable features:

Low-cost hardware platform.
A variety of sensing and display accessories (current examples include light, temperature & humidity, sensing and LCD display).
Free, feature-rich Integrated Development Environment (IDE)
Free, feature-rich network protocol analyzer.
Open source operating system, Contiki (www.contiki-os.org), offers extensive design, research and development flexibility.
Arduino shield pinout compatible.
Software suite includes typical sensing, monitoring, and control application examples, as well as an end-to- end application framework, all using TCP/IPv6 protocol over IEEE 802.15.4.
Significantly lowers the cost for test/experimental R&D and/or prototyping on TCP/IPv6 over wireless sensor network.

Fitness, medical and healthcare industry
- design and development of tele-health monitoring devices, applications and services; and other wearable or portable monitoring and safety devices and relevant applications.
Sensing and control applications/services
- including smart home/office/building, industrial process control and monitoring, agricultural and environmental monitoring, robotics sensing and control, and so on.
Appliances and consumer electronics products
- using our technology as embedded smart communication and control module.

Researchers at universities, colleges, government and industrial research institutions/labs
- for implementing prototypes, establishing large-scale testbeds for experimental research and performance evaluation of applications, protocols, algorithms, as well as complete products, related to IoT and other relevant technologies
R&D engineers, science/technology enthusiasts, inventors, IoT device vendors, application developers, and service providers.
- for the design of novel IoT devices, applications, services, and fast development of prototypes, final products and tools.
Education community
- e.g. academic institutions and colleges, high schools, for classroom teaching, professional training, course projects, experiments, science fairs, etc.
- Teaching and technical training in embedded system programming, embedded operating systems, wireless sensor networks, network protocols, and so on. (Lecture notes and lab materials coming soon…)
Hobbyists and makers
- for developing various IoT applications and devices.